Typically, we ship 2-3 days after the receipt of your order. Overnight shipping is available if an order is placed by 12 noon and the product is available. If you require expedited shipping, please call us after sending us your order by fax or email.
Our website is secure, and you should feel comfortable purchasing online. Know that we do not store your credit card or purchase order numbers online. We are further committed to protecting your privacy. We do not collect personal information from you and we do not sell, share or rent this information to others.
OPW provides a one-year factory limited warranty on all of their products. Any product that is deemed defective should be returned to OPW. Contact us by phone or email to obtain a return material authorization form that must be included.
Please contact us with any concerns about returning an item. Some products cannot be returned and those that can be will incur a restocking fee. It is our goal to provide you with the correct product the first time around. Please call us at 1-866-761-7225 if you have any trouble identifying your needs or do not see what you want. It is the buyer’s responsibility to ensure the compatibility of a product and the materials of the construction of swivel joints.